Less searching through documents
Keep product descriptions, help texts and internal guidelines ready in Drive. Indexed documents form the knowledge basis for recurring questions.
Nexoria for Customer service
Customer service with Nexoria: good answers start with your knowledge.
Bring together product information, instructions and internal notes. Your service team finds relevant sources, understands the context and prepares answers with Nex.
In everyday work
From enquiry to traceable answer.
A customer question rarely matches the heading of a document exactly. Nex supports searching the stored company knowledge so that staff can find relevant information in context. The source remains the starting point: the team checks the matching passage, adds the specifics of the case and decides which answer goes to the customer. For publicly accessible questions, Nexoria also offers a separate chatbot area.
Prepare answers with context
Have Nex summarise relevant content and draft an answer. Check the cited sources and take individual agreements into account.
Make team knowledge accessible
Organise collaboration in workspaces. Responsibilities and permissions help make service material available to the intended staff.
A practical example
A product query
Existing documents turn into a concrete next step. Your team checks the result and continues working with it.
Discover Nex ↗
Nex · with your company knowledgeWhich steps does our guide list if the setup cannot be completed?
A structured draft answer with the relevant steps and references to the underlying documents.
Basis: Example sources: setup guide · internal service guideExample workflow · illustrative content
How it comes together
From starting point to result.
- 01
Gather service knowledge
Compile current guides, product information and approved answer templates. Keep outdated versions out of the working basis.
- 02
Put the customer question in context
Ask Nex for relevant information from the stored knowledge. Open the matching passages when details or conditions are crucial.
- 03
Finalise the answer
Add the verified information to your answer. You can edit reusable explanations in Doc and save them in Drive for the team.
The right applications
One workflow. Your tools.
Include existing sources.
SharePoint, OneDrive, Google Drive and other systems can be connected on request. We agree the scope and indexing with you.
Good to know
Your questions.
Clear answers.
Does Nex reply to our customers automatically?
This workflow initially supports your service team with research and preparing answers. Your staff review and send the answer. There is a separate product area for a chatbot on your website.
What information is suitable as a basis?
For example, current guides, product documentation and internal service guides. What matters is that the relevant documents are stored, indexed and accessible to the intended users.
Can existing file stores be integrated?
Integrations with SharePoint, OneDrive and Google Drive are available on request. Scope, data sources and permissions are agreed for each setup.
Your next step
With your knowledge.
For your everyday work.
We will show you what Customer service with Nexoria can look like in your business.
Arrange a call ↗